Sales for the much anticipated Exactrail Pullman Standard waffle boxcar went live last Wednesday. But Exactrail’s first product to be introduced since their direct sales initiative did not go without a hitch. Modelers on several forums pointed out that the roof of the N scale waffle features an X bracing pattern rather than the correct “bowtie” that Pullman Standard used.
Blaine Hadfield, Vice President of Products, quickly admitted the error on the Trainboard forum:
… The model should have the bowtie style roof…
We are committed to offering the most accurate models, and I believe that we can offer a solution. We will tool a new roof and make it available free of charge to those who purchased the N-scale P-S 50′ ‘Waffle’ Box Car. As you would expect, it will take a few weeks to have this ready, and so we will make an announcement for the roof when we have finished cutting the molds and running the plastic parts. With this announcement, we will give more information about how one would contact us for the replacement roof.”
Within 24 hours, a manufacturer introduced a new model, admits it has a major flaw and then offers a solution to that flaw at their expense. Now that’s customer service.
P-S 50’ “Waffle” Box Car
• Precision micro-tooled!
• Designed, engineered and tooled in the United States!
• Factory installed Micro-Trains #1015 couplers
• Narrow-style, body mounted draft box, featuring: shank wedges, striker casting and full nut and bolt detail.
• ExactRail’s exclusive ASF 100 ton ‘Ride Control’ trucks
• CNC-machined metal wheel sets with all new metal axles!
• Exceptionally accurate lettering styles, logotypes and razor sharp printing
• True to life colors
Era: 1974 to present
Southern “Green Light”
Southern “Green Light” with door opener
Southern “Claytor” brown
DME “DF Equipped”